Executive SOP Drafting Workshop
Azuts Consultant guided Zambia Tourism Agency’s senior team through a hands-on workshop to draft robust Standard Operating Procedures (SOPs). By focusing on real agency workflows, participants learned how to capture, document, and standardize critical service processes to strengthen quality, ensure regulatory compliance, and enhance Zambia’s global tourism reputation.
Objectives
1
Understand SOP Essentials
2
Map Core Service Processes
3
Embed Compliance & Quality Controls
